Service Guide

1.How to order samples from Winson?

The way to process sample order is: we will issue proforma invoice (P/I) immediately after receiving buyer's order request, buyer confirm that all the details on the P/I are correct, then pay according to the payment term on the P/I, we will send out samples in 7 working days after we received payment.

2.Does Winson accept small order?

Yes, Winson accept small orders, even 1pcs.

3.What if we found the sample is inferior quality?

Winson guarantee good quality LED light, Winson will refund if the samples failed or found to be inferior quality.

4.How to pay Winson?

For small order (less than US$1000) or sample order, please pay us via Paypal.

For large orders, we would like to recommend T/T; We usually collect 40% of total amount as deposit, and collect the balance before shipment, please send us the copy of remittance slip once the payment is done, so we can check with our bank and confirm to you once the payment arrive Winson account.


5.Is it safe to buy LED light from Winson?

Winson own a 6000 square meters factory, customer can check anything they need to make sure the deal is safe. We accept on-sit visit and pre-shipment inspection, customer can assign 3rd party (like SGS/Intertek/BV) to check the quality during order production. All our products have a 2-year warranty.

6.Lead time

Lead time of large order is 15 working days after receiving deposit; lead time of sample orders is 7 working days after we receive payment.

7.How long can I get samples?

Usually buyers will receive samples in 8 working days (5 working days to processing samples, 3 working days to ship the samples by express).

8.Why does Winson need 5 working days to prepare samples?

Usually we will need 1-3 days to make samples, then we will need 48hours (2 days) to do aging test for all LED light, to make sure quality is OK.

9.Does Winson accept OEM orders?

Sure! We have rich OEM experience in LED lights.

10.How to ship your order?

We usually ship small order by air. There are many international couriers for your option, such as DHL, FedEx, UPS and China EMS. If you already have account with DHL, UPS or other couriers, you can advise us in advance and we can send the goods under your account.

We usually ship large orders by sea. In general, the ocean shipment will spend more days than by air. So the shipping way is subject to your demand in advance. And customs clearance paperwork and procedures will be handled by the forwarder. In case of any additional documentation, Winson will assist the forwarder with it as much as possible.


11.How to track your order during shipment?

For small order shipped by international courier (UPS/DHL/FedEx/EMS), WINSON will send you tracking No. after samples went out, you can check the order status on courier's website. For Large orders shipped by sea, you can check with your shipping agent.